📓 Medium
Hello, my name is Luis and welcome to my personal webpage. I am a Customer Success professional with 7 years of experience in B2B SaaS companies.
<aside> <img src="/icons/anchor_gray.svg" alt="/icons/anchor_gray.svg" width="40px" /> What You Can Expect
Are you looking for someone with experience in handling customers at different stages of their journey? From demoing the product, and onboarding, to renewals, I have experience covering the entire customer lifecycle, in early stages and unicorns startups.
I am highly passionate and energetic, and you can count on me to fiercely defend your customers, team, and company with all of my energy.
Work is a significant part of our lives. I prefer to approach it with joy. 😊
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<aside> <img src="/icons/trophy_gray.svg" alt="/icons/trophy_gray.svg" width="40px" /> Why Me
<aside> 👨👦👦 A people leader experienced with managing remote teams.
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<aside> 🛬 Expertise in designing and implementing prescriptive playbooks (for high or low touch strategies)
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<aside> 💊 Knowledge in leveraging data to measure customer health and design retention strategies.
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<aside> 🤝 Sales skills that can be applied during sales or renewal stages
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<aside> 📡 Strong ties to the CS community enable me to bring best practices in.
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<aside> 👨🏻🎓 A SaaS student who has a good understanding of startup dynamics.
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<aside> <img src="/icons/torii_gray.svg" alt="/icons/torii_gray.svg" width="40px" /> About Me
I am a 37-year-old from northern Portugal, born and raised in the millenary city of Braga. 🇵🇹
When I am not working, I spend most of my time caring for my two boys.👶 If they happen to free me up for a while, I enjoy watching history videos on YouTube, reading biographies and fiction (preferably with some real historical background), and playing medieval strategy video games.🛡️⚔️
I love being surrounded by other humans, regardless of race and beliefs, especially in the company of good wine and food.
I am not flawless, and my human nature has led me to make mistakes, but I take every opportunity to learn from them, which allows me to grow and move on. 🚀
I believe that good and transparent communication has the power to resolve the majority of day-to-day obstacles.
I may not be the best at spotting evil, but hey, who needs that kind of negativity in their life, right? I prefer to focus on the good and keep things lighthearted - after all, life is too short to take everything too seriously!
My deepest objective is to make my family proud and contribute to a better world.
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<aside> <img src="/icons/map_gray.svg" alt="/icons/map_gray.svg" width="40px" /> Career So Far
Check and download full resume here 👉🏻
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<aside> <img src="/icons/preview_gray.svg" alt="/icons/preview_gray.svg" width="40px" /> Featured
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<aside> <img src="/icons/megaphone_gray.svg" alt="/icons/megaphone_gray.svg" width="40px" /> Testimonials
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<aside> <img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> Reach Out
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